SOFTNYX CUSTOMER SERVICE
Please feel free to contact us if you have an enquiry and incovenience
PRIVACY POLICY
Every day, millions of people worldwide use and enjoy Softnyx websites, Products and Services. We appreciate your trust in our products and services. To provide you with great games and make them better, Softnyx Perú S.A.C, RUC 20535931861, Softnyx Co., Ltd. Subsidiary ("hereinafter Softnyx") will collect both personal information and non-personal information (collectively, "Information") and act as owner of a database and/or data controller regarding your personal information. We take care of how your Information is processed and used.
This Privacy Policy:
● explains how Softnyx collects, stores, uses, and transfers or discloses your Information;
● applies to all Softnyx websites, Products and Services ("Properties").
By downloading, accessing, using, playing, and/or interacting with our Properties and especially when interacting with our website, you agree to the collection and use of your Information in accordance with this Privacy Policy.
Softnyx reserves the right to change this Privacy Policy at any time by posting a modified version online at https://www.softnyx.net/info/privacypolicy.aspx, so please review it frequently to ensure you are aware of any changes. If we make a material change to this Privacy Policy, we will provide appropriate notice in accordance with the applicable legislation. At such time, your continued use of the Properties after notice of posting or notice of such changes constitutes your agreement to this latest version of this Policy and any future revisions.
Table of Contents
1. Scope of Softnyx Privacy Policy
2. Information We Collect and How We Use It
3. Cookies
4. Children and Parents
5. Your Choices
6. Sharing Information
7. Security
8. Accessing Information and Retention Period
9. Contacting Us
1. Scope of Softnyx Privacy Policy
This Privacy Policy applies to all Properties, including:
● Softnyx websites, online Products and Services;
● Softnyx console games
● Softnyx mobile games and applications.
This Privacy Policy does not apply to third party websites, online properties, or systems to which our Properties may link or through which our Properties may be accessed, and you accept and acknowledge Softnyx is not responsible for the security or privacy practices of any such third party websites, properties, or systems. Sometimes, we may direct you to a site operated by a vendor or partner. Even though the page where you provide information may have the look and feel of the Properties, a different Privacy Policy may govern that information collection by our vendor or partner.
This Privacy Policy does not cover Information provided when you apply for a job at Softnyx.
2. Information We Collect and How We Use It
Softnyx collects Information about you from you and other sources. As set out below in more detail, we use and in specific cases combine that Information to operate, tailor content, personalize, adjust and improve our Properties, and to send you messages or personalized information about our games, your scores, new features and more, including for marketing and promotional purposes.
Information Provided by You
As set out in more detail in the following, Softnyx may collect Information from you when you: (A) create an Softnyx account with a Property; (B) use our Properties; (C) participate in sweepstakes, contests and promotions; (D) use Softnyx customer service; (E) choose to receive newsletters on Products and Services, receive marketing messages, and/or participate in surveys; (F) buy Softnyx Services or Products online; or (G) allow sharing through Social Media.
A. Creation of a Softnyx Account
Softnyx will collect certain Information from you when you register with a Property. Personal information collected during registration includes your first and last name, email address, username, and in specific cases, phone number. This personal information is combined with other Information such as your date of birth, country and information about your interests in and use of various products, programs and services and marketing preferences. Additionally, we collect and combine Information when you link a third party account (e.g. PlayStation Network1) to your Softnyx account, such as the username associated with you third party account, and the use of certain Properties may require you to link a third party account to your Softnyx account.
B. Use of Our Properties
When you visit or use our Properties we collect, process and/or combine Information about your use of those Properties, such as websites you visited before and after you used a Property, browser type and language, IP address, hardware and software information, advertising ID, third party account information (e.g., the username associated with your PlayStation Network1), gameplay data, communications, usage data, purchase histories, and Social Media data. We use Cookies and/or similar technologies (collectively called "Cookies") to do this.
Softnyx collects, processes, and combines data such as your age, gender, interests, name, email address, gameplay, customer service, and device-related information.
Softnyx also publicly displays certain Information about you, including third party account information and gameplay information, on the Properties. For example, your PlayStation username will be displayed on leaderboards if you are a top player in a certain Softnyx game, whether or not you have a Softnyx account. If you have synced a third party account with your Softnyx account, we may make your username available to be searched by other users if you have not opted out of this feature. You may unlink the third party account or prevent it from being searched at any time through your Softnyx profile settings.
To provide fair gaming experience to all players, Softnyx uses anti-fraud technologies to prevent any cheating and bad behavior in our games, including monitoring of game play and in-game communications as specified in the applicable terms of use.
C. Sweepstakes, Contests, and Promotions
When Softnyx runs contests or promotions on our Properties, we collect certain Information from participants such as their name, address, postal code, email address, phone number, age and/or date of birth, or other information or content submitted by you. We may also need to collect additional information in order for you to claim a prize. That Information will be combined with other account information and will be used and shared under this Privacy Policy.
D. Interact with Customer Service
To be able to provide you with customer service and assist you with resolving any issues you may have, Softnyx collects Information from you including your contact details, together with details of your customer service issue and its resolution.
E. Receive Newsletters on Products and Services, and/or Surveys
Softnyx offers you the ability to receive newsletters or marketing periodically by email or message, in-app notifications, or SMS in eligible countries, about our Products and Services. We also, may occasionally send you surveys to improve player experience with our games. At any time, you can manage your preferences from your account settings and stop receiving further newsletters by unsubscribing from the link in the footer of each email we send to you, by opting out of in-app notifications, or by following the instructions in the SMS we send to you. If you are a US resident, you are subject to the SMS Terms of Use.
F. Buy Softnyx Products or Services Online
Softnyx does not collect credit card and/or billing information when you purchase Products or Services (such as digital content) online. However, you may have to provide credit card and/or billing information to one of our third-party vendors to complete a purchase. We encourage you to review the privacy policy of our third-party vendors before providing them with your personal information, as their privacy practices may vary from ours. At the time of purchase, in specific cases, you also have the option to provide Information (such as your email address) to Softnyx to send you additional information or offers.
G. Social Media
You can interact with some Properties through social networking sites, such as Facebook1 and Twitter1 (or social media plug-ins and applications) ("Social Media"). When you interact with Softnyx and/or the Properties through Social Media you acknowledge that we access your Information, such as name, username or profile picture, solely under your Social Media privacy settings, and use it to tailor content, marketing, and improve and adjust user experience relating to Softnyx Properties, and (1) give you exclusive content; (2) personalize your online experience with us within and outside our Properties; and (3) contact you under applicable marketing preferences through Social Media, including through providing tailored marketing, or directly by sending you the latest news, special offerings, and rewards.
When you post personal information publicly through the Properties, or on Social Media, it will be viewable by other users of these sites and we cannot prevent further use of the personal information by third parties. For more information about how your Social Media uses and protects your personal information, please refer to their privacy policies and terms of use.
Information Provided by Other Sources
We may also obtain Information, such as contact details (for example, name and email address), country, IP address, purchase histories, marketing preferences, cookie information, hardware and software information and other technical information about you from other sources, such as Softnyx group companies, Social Media, our vendors (for example, event ticket providers and merchandise vendors), or partners (e.g., Sony1), and combine that Information with Information we have collected from or about you. We only collect Information from other sources where they have confirmed to us they are legally entitled to share it with us.
Eventually, the information containing your personal data may be sent for safekeeping and security purposes to the headquarters of our parent company Softnyx Co, Ltd. in the Republic of Korea (South Korea). The law of the Republic of Korea accords personal data received by cross-border referral an adequate level of protection according to the criteria required by applicable law.
3. COOKIES
In accordance with the provisions of the Personal Data Protection Law, Softnyx informs the holders of personal data that the website https://www.softnyx.com, http://www.softnyx.net, http://www.softnyxbrasil.com, http://www.softnyx-korea.net and/or http://wolfteam.softnyx-mena.com uses cookies or small information files that are stored in the browser, so that it is possible check previous browsing activity.
The Cookies used are called consent or necessary Cookies: These cookies are essential for the use of the website, in the sense of facilitating the registration process of the same, as well as allowing users a faster and safer access to the Products. selected within the website. Without these cookies, Softnyx may not be able to offer users certain Products within the portal and the portal may not function normally.
Softnyx and the third parties with whom it contracts services for the use of cookies, are the only ones that can access the information stored in the cookies that have been installed on the user's computer. The information stored in cookies cannot be read by other users, nor can they access it.
4. Children and Parents
Softnyx does not knowingly collect or store any personal information from children under 13 in the US or under the relevant age threshold in other jurisdictions where the child is located. However, we may collect technical information required for delivering the service and for the support of our internal operations from all users of our Properties. If parents believe that we have unintentionally collected their children's other personal information or otherwise used their children's personal information for another purpose, they may contact us via the Contacting Us section below.
We recognize a special need to protect the personal information of children. We urge parents to instruct their children to never give out their real names, addresses, phone numbers, or other personal information without parental permission, when online. Softnyx also recommends that parents familiarize themselves with parental controls available on consoles, mobile telephones, tablets and other devices they provide to their child and accompany their child when online. Parents should contact Softnyx immediately if they have any concerns. Please see the Contacting Us section below for further details.
5. Your Choices
You have choices over the Information provided by you and by other sources, and how that Information is used by Softnyx. You can exercise your choices by updating your preferences at any time and also by managing your settings on your devices and third party accounts.
Your Choices About Information Provided by You
If you do not want to provide Softnyx with personal information, then you can choose not to provide it. If you choose not to provide us with personal information, we may not always be able to provide you with the Softnyx Product or Service you want. For example, without providing an email address, you cannot create a Softnyx account.
Your Choices About Information Provided by Third Parties
You may be able to control how third parties collect and share your Information by changing your preferences or opting out of collection directly with those third parties. Before disclosing Information to third parties, we recommend you check their respective privacy policies for further details.
Your Choices About Softnyx Using Your Information
You can exercise choices over how Softnyx uses your personal information and update your preferences at any time.
To remove yourself from individual contests or promotions, or from receiving newsletters from Softnyx, simply access your account from https://www.softnyx.com/, http://www.softnyx.net/, http://www.softnyxbrasil.com/, http://www.softnyx-korea.net/, or /and http://wolfteam.softnyx-mena.com/ and edit your preferences. You will need your password to access your account. You can also opt out of the communications you receive. To unsubscribe from communications from Softnyx group companies, please unsubscribe using information in their emails or Privacy Policies;
If you opt-out of receiving communications from us, please note we may still contact you occasionally about the status of your account, such as to inform you that your account may be expiring, or for other Service related information.
6. Sharing Information
As set out below in more detail, Softnyx shares Information:
● with the various Softnyx group companies, including for the group companies' own promotional purposes;
● with vendors and partners engaged by Softnyx to provide you with Products or Services you have requested;
● if required to do so by applicable law, regulation or legal process;
● if necessary to exercise, establish or defend our legal rights;
● if necessary to protect the rights, property or safety of any person; and
● in connection with the sale of our business or assets.
Any information, including personal information you reveal in a bulletin board, message board, chat room or other public forum is publicly viewable.
A. Softnyx Group Companies
We disclose your information with the various Softnyx group companies, including for the group companies' own promotional purposes. Softnyx is not responsible for the privacy practices of the Softnyx group companies and the use of your Information by the group companies will be governed by those specific companies' privacy policies, which you may find on each company's website.
B. Vendors and Partners
Vendors and partners provide goods and services (for example, platform providers, media partners, event ticket providers, merchandise vendors, survey providers, billing, consumer services support, consultancy, information technology hardware and software) to Softnyx to support, operate and develop the Properties and to deliver marketing communications on our behalf. Vendors use your Information to execute, deliver and/or occasionally improve the services they provide. We do not share Information with vendors to use for their own direct marketing purposes or any other purpose other than those set out in this section without your consent.
C. Law
We may disclose your Information when required or authorized by applicable law, including but not limited to disclosure to judicial or arbitral authorities or other competent government officials in connection with an investigation of fraud, intellectual property infringement or other activity that is illegal or may expose you or us to legal liability. For this purpose, we will understand as applicable law or legislation applicable to Law No. 29733, Law on Protection of Personal Data, its regulatory and related regulations and any other regulatory device issued by a fully instituted public authority or power that is mandatory or mandatory for you and for Softnyx in accordance with the Peruvian legal system.
This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
In all cases of disclosure of your data at the request of a competent authority, this will only take place if there is a firm and irresistible judicial or administrative order.
D. Legal Rights
We will disclose your Information where necessary for the purpose of exercising, establishing or defending our legal rights. For example, we will review your gameplay, communications, and other account information to investigate allegations of cheating, hacking or any other breach or alleged breach of any applicable Terms of Use or this Privacy Policy and disclose your personal information, including communications, to our legal advisors, consultants and law enforcement or other government officials.
E. Protecting Others
We disclose your Information with third parties where we believe this is necessary to protect the rights, property or safety of any person. For example, we disclose Information relating to an online account if we in good faith believe the user of that account is using it in ways that are harmful to others (e.g., making inappropriate contact with minors).
F. Sale of Our Business or Assets
Separately, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, Softnyx's customer information including Information and communications may be transferred to our successor or assign.
7. Security
As set out in detail below, Softnyx takes a range of security measures designed to help protect your Information. However, complete online and offline security can never be guaranteed, so you should always take care when sharing your information online.
Softnyx takes a range of security measures - designed to protect your personal information and keep it confidential (unless it is non-confidential by nature, for example, publicly-available information like user generated content, leaderboard rankings, and scores, etc.). We also take steps to ensure that the personal information collected is protected from misuse and alteration. In addition, we request vendors who process personal information on our behalf to themselves take a range of security measures designed to help protect your personal information. However, the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving, as are the technical and organizational industry standards relating to management of those risks. The complete security of any personal information collected, stored or used by us or our vendors cannot therefore be guaranteed.
8. Accessing Information and Retention Period
As set out in more detail below, you can view, correct, update, or request the deletion of your personal information in any of your Softnyx accounts at any time.
If for any reason you wish to view, correct, or update personal information collected about you, or if you want to deactivate your Softnyx account, simply access your Softnyx account through https://www.softnyx.com/, http://www.softnyx.net/, http://www.softnyxbrasil.com/, http://www.softnyx-korea.net/ or /and http://wolfteam.softnyx-mena.com/ or another Product or Service as applicable and edit your personal information. You will need your password to access your personal account. You may also send us an email asking us to deactivate your account at CS@neosonyx.com.
In addition to what is indicated, you, at any time, can revoke your consent and/or exercise any of the rights that the Personal Data Protection Regulations recognize in your favor (ARCO rights or rights of access, rectification, cancellation or deletion and opposition regarding the use and treatment of your data, which includes the possibility of modification and inclusion of data). To do this, it will suffice to send an electronic communication to the email CS@neosonyx.com.
Retention Period
We delete your personal information which we process for the performance of the contract or based on your consent in case you terminate your contract with us, deactivate your Softnyx account, withdraw your consent or where you request us to delete your personal information in accordance with this Privacy Policy. As an exception, we will not delete your personal information where we still have a legitimate interest to use your personal information. For example, we may still retain your Information to resolve disputes, enforce our Terms of Use or other user agreements, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose. In any case, we will not retain or use your personal information longer than necessary for the purposes outlined in this Privacy Policy. Due to technical reasons, residual copies of Information that has been removed from your account and/or the Properties may remain in our backup systems for approximately one month.
9. Contacting Us
To contact us, you can send us an email at CS@neosonyx.com or write to us at: Softnyx Peru S.A.C. Calle Mendiburu N 878, Of. 401, Miraflores, Lima, Lima with attention to Mr. Joe Park, Head of Operations and responsible for compliance with the processing of personal data, or call Customer Service Team, ph +51 1 7026443.
1
It is a registered trademark of a third party. The mention in this
Privacy Policy is for informational and exemplary purposes only. The
mention is not intended as an advertising implication.